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Multi-Channel Communications

If you want your marketing non-disruptive…

this post has a lot of ideas but sponsored by no one.

I talk with and listen to many colleagues still in the direct mail industry since the 2008-9 downsizing. The downsizing was not good for the smaller mom and pop shops. Most left the industry. Many small firms never changed their business process and planning.

Most of the companies that survived the industry debacle, did change, listening to customers and following similar customer paths. Many of their customers specialized in targeted segments or niche users of direct mail, fortunately embracing their newly connection with data.

On Tuesday, I downloaded an Infographic which was posted on the daily MarketingProf’s email.  It showed the whys and how’s of using direct mail in today’s fast-moving marketing industry.

Do you remember the label placed on direct mail, back in the day, when mail jammed everyone’s mail box? If you guessed junk mail, that is the correct.

Getting back to the Marketing Prof’s Infographic, direct mail is still one of the most trusted, least invasive and most efficient marketing communication channel. In fact, it’s number three, behind print ads and television ads.

Direct Mail? That’s not awesome.

Still, the direct marketing mail business is reporting the volume of mail pieces are still down. Granted, they may never gain the record volumes of direct marketing mail achieved in the early 2000’s, but smart marketers realize direct mail has advantages which are overlooked by others.

For example, they see this great wisdom – as a sign of better planning and direct mail deployment as the norm. A direct marketing mail strategy is used to solve a company’s toughest marketing problems. The word direct, to me and many others, mean direct to the customers mail box.

When you start look at direct mail and marketing, look carefully with an open mind. The underlying reason for this success is a better understanding of what customers want. Customer profiles and better segmentation are good examples to study and potentially have good results.

Direct marketers now have the tools of digital marketing, increasingly more success with data driven marketing. The strategy means direct mailing an optimal amount of mail pieces to reach a company’s toughest prospects, who are the best-qualified, gathers more information and better response. In other words, a mailing which includes good, viable, tested, proven, verified, and qualified prospects.

This idea is worth your direct marketing planning.

If you are a marketing manager today you are under tremendous pressure to generate results. You may have annual quotas, quarterly goals and an increase in competition. Did I forget to mention the tons of disruptive, digital messaging that pop up on our computers and phones?

I hear these challenges all the time from small biz managers and owners. You must mail smart. Eliminate extraneous or questionable prospects from your data base. For example, eliminate people who stopped doing business with you years ago. It means not mailing to customers who generate less profit in a year than you spend to mail to them.

Another shot of reality.

An article in Forbes said their social media metrics data reminds everyone that the social space has a lot of noise. We are living in a disruptive world. Technology is everywhere providing a slew of options and yes, even opportunities.

How much are you willing to pay for unreliability?

Look at the customers in your database. Go to the top of your list and make sure all the customers are in your database. No. make that a CRM because your list of customers need more space and you need to handle more information and data.

Your prospect list needs some space as well. Determine how long prospects have been “hanging” around. Are they likely to become a customer within the next year? If not, remove them now and replace them with prospects that better fit in your active customer profiles.

How can we help you?

Download a FREE copy of Direct Marketing Success. It’s a four-page quarterly newsletter, on all things marketing for a small biz. If you register with your company name and email you’ll receive a new copy of Direct Marketing Success every three months. Additionally, with your subscription you are entitled to ask us questions you may have on our small biz marketing model, Direct-2-Customer.

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. So, get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz Success to receive our monthly email newsletter now!

Marketing eValuations – Coaching – Direct2Customer, a Small Business Marketing Model – Marketing Solutions. It’s what I do.

  Evaluate – The easiest path for better marketing and advertising.

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: ©

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

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Four Marketing Lessons Learned to Increase Your Revenue…

Or how to accelerate your message frequency and boost response without killing the budget.

Usually in Mid-November, all the holiday advertisements are in place and early returns suggest a landslide of goods sold and donations made to deserving charities.

Imagine directly reaching consumers online – just like you do offline with direct marketing and mail plus a variety of selected channels, but at a much higher frequency of touches and not killing the budget!

Yes, with all the technology at your disposal, it’s a good possibly, especially using direct and digital marketing strategies. So, no matter what others are doing, make it a point to prepare your marketing and advertising communications to work for your company. Grab the response you need for success.

Now that I got you all excited about marketing – STOP!

What is the most important marketing component that strikes fear into too many small biz owners and managers? But wait. Let’s even include mid to large companies, because it is not just the small biz.

Yes, it’s your customer list. It’s your prospect list. Every company you came across with, large or small list.

Take advantage of available technology. There are many databases to consider purchasing. There is marketing automation. CRM’s. CMS’s. In our last post is a quick review of what you need and how it can help you decide.  Check it out. Where have all my customers gone?

Lesson 1. Cross-selling tactics in a multi-channel marketing.

It’s not a dream. I recently read in Direct Marketing News many corporations do not have or lack the resources to fully engage with their consumers. For example, many marketers know cross-selling tactics in a multi-channel marketing campaign can be quite successful by increasing touches, but a lack of talent and commitment from the corner office or the small biz owner is the biggest problem.

There are probably many other reasons, but you won’t hear any doubting Thomas from direct or digital marketers. They would jump at the chance to present a relevant message to a consumer numerous times without breaking the budget.

Can you name the most popular channels to use with direct marketing mail? Website landing pages and email come in high on the small biz to do list, followed by social media like LinkedIn, Facebook and Twitter.

Lesson 2. Direct marketers know a good touch when they see one.

Most if not all direct marketing professionals have a very strong motivation gene in their DNA to go after the consumer tooth and nail. For instance, they write powerful copy. Offers no one can refuse. Dazzling design pulls the reader into direct and digital marketing. And, all direct marketing mail specialists know frequency of messages is like finding a pot of gold. Especially true, if you can do it below budget.

If you try that with direct mail only, it may cost you a pot of gold. There are no discounts for re-mailing. That’s where cross-selling and multi-channel marketing tactics can save any budget. Email and social media come to mind. Message relevancy and frequency can cause a consumer to stop and take notice and think – they must have a very good product!

Lesson 3. Consumers like to play coy.

Many successful marketing people like using direct marketing and mail techniques. The direct mail skill set was built to last 60 years ago in the direct marketing and direct response industry. Quite frankly, the fundamentals and techniques of direct mail and marketing are ideal in meeting two concerns of today’s marketers –

 get more people to buy a product and 2) how to reach these consumers efficiently.

Prospective customers don’t want to be sold to. Customers can decide where, when, and how they want to interact with a brand. They want to make their own decisions. This decision could be in two weeks or two months before they make a purchase.

With the capability of better web searches, social media and even communication with business associates, there is literally a mountain of information available for a consumer to gather. That’s a big reason frequency is an important direct marketing tactic used successfully with multi-channel communications.

Lesson 4. I’ll say it again, “make sure your data works for you.”

Smart marketers know the most important component of direct marketing and mail are the names in your database. If you have a bad, old list of consumers, circa 2013, whatever you spend on that marketing campaign is wasted money.

If you have never built a consumer database, there is no better time than the present. Direct and digital marketing with mail work much better with an updated database. So, does social media. Cross-selling and multi-channel communications get a better response. It even makes your customer service better. The list of accolades for a great list is lengthy.

Summary.

Customers are happier when they receive relevant marketing messages. Revenue increases with every marketing campaign. Data is the business lifeblood needed to succeed with a growing business. Start today.

On this blog you’ll find over 350 articles on direct marketing and advertising. Or read “Customer Circle of Success post” on how Direct Marketing and Digital Marketing partner for Small Biz success.

How can we help you?

Download a FREE copy of Direct Marketing Success. It’s a four-page quarterly newsletter, on all things marketing for a small biz. If you register with your company name and email you’ll receive a new copy of Direct Marketing Success every three months. Additionally, with your subscription you are entitled to ask us questions you may have on our small biz marketing model, Direct-2-Customer.

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. So, get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz Success to receive our monthly email newsletter now!

Marketing eValuations – Coaching – Direct2Customer, a Small Business Marketing Model – Marketing Solutions. It’s what I do.

  Evaluate – The easiest path for better marketing and advertising.

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: ©

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

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What is the difference between a CMS and a CRM or ARM?

Not much, but either one is an asset if you use it every day. Here’s why.

A contact management system (CMS) stores data obtained from customers, prospects, vendors and a sales team. There is a customer centric contact (CCC) software also available.

The definition of a CRM is customer relationship management. In a quick summary, CRM lets you store and manage prospect and customer information, like contact info, accounts, leads, and sales opportunities.

As you’ve already determined, not all contact management systems are created equal — which means before you do anything you have to choose the right one.

Since not all businesses are the same, focus on one that is user friendly, fits the needs of marketing, sales, management and customer service.

Before you do anything else, the amount of data that you’ll be storing, ease of use, simple tracking and each team usage, it’s recommended to place a value on your CRM. Treat it like an asset. Somewhere within the first 12 to 18 months, employee fatigue may set in, seeing users skip a step here or there. To help stem a lackadaisical approach to the CRM, use it as an employee measuring tool for their goals and objectives.

Match your products or services to customers’ wants/needs.

Your CRM should give you a picture of your customers’ buying patterns. This will also give you data to use in building customer profiles, thus leading the way to using new communication channels and relevant copy.

Select new lists or networking sources that fit the profiles of existing customers. Search for new customers armed with the profiles of your current best customers. Use marketing teasers on your website to grow your data of prospects, customers and clients.

Your CRM data can assist in maximizing personalization of your customers communication and even a variety of offers to test. This is a proven method that increases response. Address your customers by name when offering them a discount or product that will peak their interest.

Provide ongoing interaction with your customers.

Out of sight is out of mind. Keep in touch with your customers with regular communication. By doing so, you are creating an awareness that triggers consideration and builds loyalty. If you have a segment of email savvy customers and prospects, use it in a periodic way, providing an email newsletter as well in conjunction with direct mail.

Pinpoint timing and frequency of promotions may be defined in your customer and prospect segments in your CRM. See who responds and at what time of year. Use the results to spread offers out to the customers and your prospects. You can also use this method to initiate a response to your competitor’s offers.

Measure response and study the data for results. Direct marketing is measurable. More than any other medium, it can be evaluated for its impact on a specific goal. When results aren’t satisfactory, go back and distinguish what went wrong. Tip: It’s even more measurable when used with email and websites.

Create offers based on customer feedback.

Enter customer requests and feedback into your CRM. The CRM is king for customer service. As you test different offers and promotions, compare the responses to each one separately to see if one or another produces better results. Most important: Listen to customer suggestions for future offers!

Demonstrate that your customers are valuable assets. Use your CRM to create workshops, presentations, or a customer rewards/sales incentive program. These programs have a history of building brand loyalty.

Show customers you care about their opinions. Conduct a customer satisfaction survey through direct mail or email (or both). If you hear back from inactive customers, you can tailor specific communications to their exact need.

Always remember that a clean CRM is a quality CRM. And a quality CRM results in a valuable business tool that is an important asset to your business.

I almost forgot. The (ARM) is a branch or division of a company or organization, usually found in large corporations. Also, the (ARM) is a limb hanging from your shoulder. It to is an asset you use every day.

How can we help you?

For additional ideas, visit our website and grab a copy of our latest Direct Marketing Success. Or else give us a call at 800-251-3608 for your own personalized copy. When you do, ask how we can tip the response scales in your favor.

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz Success to receive our monthly email newsletter now!

Marketing eValuations – Coaching – Direct2Customer, a Small Business Marketing Model – Marketing Solutions. It’s what I do.

  Evaluate – The easiest path for better marketing and advertising.

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: ©

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

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How valuable is your marketing team?

Is it held together by teamwork? Or a piecemeal of whoever is tagged by the office or sales manager?

Today’s “direct marketing manager” in a small biz will undertake an array of tasks and responsibilities in their daily activities. Some of these responsibilities may include:

1. Developing and managing a multi marketing and communications program plan.
2. Managing relationships with key partners in their industry as well as key customers.
3. Managing marketing and advertising budgets.
4. Managing direct marketing activity in direct mail, PR, advertising, events and website design and copy.
5. Working closely with consultants in digital marketing.
6. Ensuring consistency of communication and approach, both online and offline.

The operative word in the beginning paragraph is “may.” There are many other responsibilities in a typical workday of a direct marketing manager in a small biz. However, this was not always the case.

There was a time in Post WWII on to the mid to late 1970’s, in which the role of marketing was purely to support sales! Plus, the title of marketing was left to the larger corporations. Most small businesses used the title of advertising.

Marketing has grown up, but questions still linger about data.

Without going into a history lesson, marketing today is still about determining a customer need and seeking a new opportunity for the small biz products and services.

Today, the markets have grown and many companies are now global. With the growth of the markets so has the growth of communication channels. Now, as a company, your communications need to shout louder and use a variety of channels to stay ahead of the competition.

Your customer has also changed. Many customers are fed up with the interruption of advertising messages. Customers are skeptical and many companies need to re-build trust between themselves and their customers and prospects. Using segmentation and customer profiles are just two of the many opportunities in marketing that belong in a small biz.

Then there is the communication across channels. Communication is more two-way than ever before. The death of the salesman is now reborn in the form of a multi-channel marketing partner. Customers like to make their own decisions based on the interpretation of an advertising message to a group of individuals using a variety of communication channels.

More companies are seeing the benefit of adding a “like” group to assist in their marketing communications. Direct mail still stands as one of the best ways of reaching people, especially with less competition in the customer’s mailbox.

New direct mail? Gratification and trust?

The “less mailbox” competition arguments are many but mainly, marketers are promoting more useful products to their customers and prospects. They are using a type of direct mail that contains “positive product” information and not just a piece of paper that gets lumped in with the trash. Adding in a very creative campaign and design makes the product stand out even more.

One technique of direct marketing mail that is seeing a rebirth, is immediate gratification. Direct mail that includes an instant gift, or a usable product sample, provides instant gratification and will yield better direct mail open rates. In addition, some small biz use a landing page for another offer opportunity and for the mailer to collect more customer data.

Why, you ask? They work! They also plant the seed of a relationship with new customers.

Not-for-profit companies continue to rely on direct mail for their funding drives. Direct mail is a trusted communication channel for finding donors. It allows the not-for-profit agency to show how their funding dollars are used, which goes deeply to the heart of the donator. In addition, many contributors prefer to donate using the pre-addressed forms and mail them back to the not-for-profit company.

In Summary

There are many opportunities today for direct mail to enhance your marketing efforts in a variety of industries. There are a lot of steps along the way that are easier to make when you have experienced marketing people employed at your small biz. Build a marketing team within your company is a wise decision.

For additional ideas, visit our website and grab a copy of our latest Direct Marketing Success. Or else give us a call at 800-251-3608 for your own personalized copy. When you do, ask how we can tip the response scales in your favor.

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Marketing eValuations – Coaching – Direct2Customer – Marketing Solutions. It’s what I do.

  Evaluate – The easiest path for better marketing and advertising.

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: ©

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

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Don’t take your customers for granite!

Here’s how, in case you prefer not to follow the advertising leaders.

No, that’s not a typo. What I mean is, don’t assume you have a customer for life – or even for the next purchase.

I’m willing to bet you know the unique definition of “assume”. There’s no way you want to join the donkey club in this “the age of instant communication.” Yes, somewhat like instant coffee, but there are no grounds to stand on.

The point is you need to start learning more about your customers. Don’t click away because you know all you need to know about your customers. That may have been true yesterday but is it still true today? Even more so.

For example, just this week, I ran across the following articles, which appeared in a blog from a direct marketing publication by Direct Marketing News, in one day, back in November 2010!

“Banks roll with new financial regulations to learn more about their customers.”

“Make accurate customer data the center of loyalty efforts.”

Today, I see similar statements. Why? Data-driven marketing needs better customer information for anyone to respond to a marketing message. Even technology, such as marketing automation, Sales Force and any of the databases created to help marketers reach more targeted segments and build better customer profiles.

Take a step back.

Since the term for direct marketing came about as a strategy, in the 1950’s, it coincided with companies using direct mail to reach customers at their homes “directly” to their mailbox.

As time kept rolling onward, many ideas and customer needs changed, eventually meeting head on with technology.

In Forrester’s, “Winning in the Age of the Customer,” the risks in today’s customer-led market have shifted from responding too early to responding too late. Forrester’s age of the customer research gives business and technology leaders common insights and integrated playbooks — the fuel for complex, high-stakes customer-obsessed strategies.

Back to the present.

The articles in the blockquote above was from one publication. These two headlines point to the fact that customers are always changing, and if they mean anything to you and your firm, you need to meet the change head on. The published date was seven years ago!

In the first headline, banks need to learn more.  Stop and think a minute. I would think a bank knows a bit more about their customers than, for example, a retail store? If that is a true statement, then even the banks don’t have enough information about their customers or, are not recording selected data. Or, they neglected to act on it because the money was flowing in like a raging river after the first spring thaw.

Even collecting a minimum of information and acting upon it, such as better relevancy in the message to the sender, causes an uptick in responses. For example, if an optometrist has a better lens for people who wear bifocals, why send this information to their whole list of patients?

The need for a bifocal usually occurs in the later years of life. Why not go into the patient list and just pick the patients currently wearing them. Then select patients over 40 who are not wearing them, but may likely  need them. The response rate can be two, three or four times better than just an ordinary message.

In Summary.

Data is a lot of work. Interpreting data is more than a lot of work. Technology changes too fast. And the list can go on forever. In real time companies wait for the next bout of technology to take effect. Or wait until the next new and better version. Or just wait.

Today, we’re experiencing another form of a disruptive tactic of advertising. Turn on your computer, a tablet or even a smart phone and what do you see? If you said an advertisement, you are a correct. The advertiser provides the data and the channel delivery.

If you collect data and do not react to it, you’re missing many opportunities and not realizing it. So, don’t just sit there and wonder “where have all my customers gone?” Start learning more about your customers and compare them to your prospects, to regain those rock-hardened relationships you once had.

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Marketing eValuations – Teaching – Consultation. It’s what I do.

  Evaluate – The easiest path for better marketing and advertising.

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: © #6856063

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

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How to get up to speed before you’re ready to get serious using email …

and the importance of knowing the right answers to 7 questions before you send an email off!

There are many questions to answer before you embark on any marketing and advertising program or campaign. What contacts are receiving the message? Prospects? Customers? A recently purchased new list? Or a specific segment in your CRM?

Yes, there are many questions that must be answered way before the email delivery date. Some customers may respond to direct mail, others through social media, a website landing page or even email. Almost everyone has an email address or two.

Email has had its ups and downs. Have you recently used an email campaign? If you answered no, here’s a how to get rid of the dust and cobwebs on your email machine in seven easy steps.

  1. Why use email in your promotional mix?

Email has many different uses. It is used in project management, customer service, a delivery tool, and more. In a marketing and selling campaign it can mean lead generation, retention of clients, cross-selling, and even up-selling. Select one and match a list of contacts that are likely to respond. Caution: Don’t mix and match a marketing and selling campaign. There are different levels of interest.

  1. Is goal setting important in email usage?

If you are a small business, goal setting is easy to develop but difficult to measure. For example, when you use email with direct mail, the response of email emulates a form of two-way communication. If the communication is analyzed correctly, you are probably able to determine what the contact is looking for and what type of communication tool they prefer you use. Email service providers, such as Constant Contact, provide a lot of delivery data and even post your email to your list of social media you select.

  1. How many contacts do I need in my email list?

As with any good list, it is quality and not quantity. If the desired use of email is customer retention, that’s a relatively easy list to assemble. If the use is prospecting or lead generation, you need to capture permission or opt-in email addresses of all contacts you enter.

This takes time but there are many other channel opportunities, such as the use of direct mail, driving contacts to your website landing page, and content marketing.  These are all great tactical communication tools to grow an email list.

  1. Where do I value content in email usage?

How many times have you heard that copy is king? Email is no different, but you need to place its value a lot higher. Your email must engage the reader and move them to respond to an offer, for more information, such as a free sample or a white paper or a special industry report. Short subject lines should attract attention like a good headline in a direct marketing campaign.

Review your answers from question one.

  1. How do we not look like SPAM?

As we wrote above, your organizations contacts must opt-in or you have their permission to email to them. What we look for is called the “spam rule of fours.” Before any email is sent…

¨you have determined that your email is sent on a consistent schedule, such as monthly,

¨the email message is effective for your organization goals,

¨the information is timely and,

¨the message is relevant for the contact receiving it.

  1. What can we do to increase the number of opens and readability?

Who is the email from, creativity in the subject line, and the relevance of the message will help to increase the odds that the email is read. Not to be harsh, but customers are saying give me the right offer/content at the right time, or I am going to unsubscribe and move on.

  1. What type of ROI should we expect?

There are many variables associated with this question. If it’s customer retention, you should expect a better than your average return. In lead generation, it’s the offer and how precise the email was segmented. If the email sends them to a website for additional action, it is easy to look at the data provided by the email provider. The data from the email provider, analysis of click’s and requests from the contacts, enable more developed concise messages as you move forward in the campaign.

Note: Re-read goal setting above, number two.

If you and your team has analyzed the seven questions and put any changes into place, the next email program will be a lot smoother. If not, let us borrow a term from direct mail…

always be testing.

Even a slight change may mean better results or worse yet, poor results.

Please contact us if you have any additional questions.

There are many communication channels in the traditional and social media that have an impact on the customers in your database. Nothing in your communication options should be set in stone. Keep talking to your customers and respond to their needs. Listening is one of the greatest skills to hone with your marketing communications.

Let me know what you think.

There is an post on Quality and Quantity which will answer a question or two.

Need more Direct Marketing Success?

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Marketing eValuations – Teaching – Consultation. It’s what I do.

  Evaluate – The easiest path for better marketing and advertising success.

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: © @ kchungtw

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

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How Multi-layered Personalization can snag a few more customers…

when something is known about the recipient provides a significant benefit for advertising.

Personalization used with multi-channel marketing may be a double whammy and produces a significant increase in responses. However, do not forget the intricacies of personalization.

Personalization assumes that you know something about the people to whom you are mailing, emailing, or sending to a landing page and so on. It’s an effective way to keep customers spending their money on your products and services.

A word of caution. Be careful how you use personalized mail, email or any other channel you customer’s may prefer. When you presume too much too soon –– what we call “presumptuous personalization” –– you could do more harm than good.

So, here’s a simple and safe way moving forward with personalization.

Today’s marketing must be strategic and beneficial to your customers. Memorable advertising, with your marketing goals in sight, is to get the best return on your marketing investment.

Read any marketing journal or the many service providers daily emails, you’ll find across the board, from SmallBiz to the largest companies, there is a lack of understanding when, how and why using personalization.

Here’s how we look at data and personalization or Rule number one.

Use a greater amount of personalization for house lists or with clients and customers who have purchased from you before. After all, you talk with them, and they talk to you.

Naturally, they expect that you should and would know some things about them and their buying habits. So, when you first become familiar or even relating to their needs, it is because they opened the door first.

Conversely, use less personalization when you haven’t previously done business with someone, even though they fit some of the customer segments or profiles. If you use too much personalization with prospects you do not know, your prospects may see this as an invasion of privacy, stolen data or made up data.

Rule number two.

Using personalization with past customer advertising can never hurt your reputation. Go ahead and add more pizzazz to stop their eye movement and probably a few more seconds of attention that can make a difference. Testing can answer your question on the type of personalization you need to start a track to become a customer.

When you use personalization wisely and appropriately, it is a powerful direct marketing mail tool that attracts attention, increases readership, and invariably boosts the chances for a response.

Use an advertising program with multiple channels and deeper personalization, in the form of a purchase history, yields a greater response rate.

Summary

In today’s data driven marketing era, it’s important to capture customer information to drive business and future marketing decisions. Today’s marketing must be strategic and beneficial to your customers.

Advertising is set to get the biggest response on selling your products and services. Plus, the added information helps customer service and your people who sell your goods.

No matter how great your product or service is, the fact remains that those who “have a need for what you have to know” must be aware of “what you have to offer.” That is my rule number three.

Let me know what you think.

Need more Direct Marketing Success?

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

 

 The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling

aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

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How to Use Story Telling Within a Brochure and…

other channels to enhance the impact.

Brochures use to be the workhorse of marketing and selling. They were handed to prospects, distributed to trade show attendees, offered on a website, inserted into product fulfillment packaging, and so on. Today, you’ll need great copywriting and ways to make contact than what was in a typical brochure used 20 years ago.

If you plan on sending brochures in your direct mail, it’s important to make sure they are created to work in that environment. The story within the brochure does all the heavy lifting but the copy must be short and to the point, quickly.

Next, make sure you carefully put together the list of names, the creative design is attractive to your readers, and reaches your special offer, within eight seconds, and leads them in one click to the company’s landing page.

Here are 8 tips to make sure you’re getting the most out of your direct marketing mail brochures and its supporting cast of channels.

  1. When you decide on using direct marketing and mail, make your brochure “tells before sells.” Remember that in direct mail, it’s the letter that makes an offer and does the selling. The job of your brochure is to back up your letter and fill in the details of your story. The old saying is, “the letter sells and the brochure tells.” You do this by illustrating the use of your product, by listing features and benefits, and by including photos, illustrations, diagrams, charts, tables, and other visual aids that “wow.”
  2. Design for easy reading. While you may want to impress your potential buyers, never let ego get in the way of legibility. Use easy-to-read type, short paragraphs, bullet points, photo captions, bold headlines and subheads, and drawings within the design techniques of the letter and brochure.
  3. Use descriptive headlines. A header for a section with testimonials that read, “Why our customers love us” says nothing. But a header that reads, “We’ve saved money for more than 300 customers” delivers a clear message. Since people tend to scan literature, it’s important for all your headers to be complete and descriptive at a glance. The story may be the “how” a portion of customers saved money. Pick a problem in your industry which is familiar with many companies in the industry, but your solution is your bread and butter.
  4. Don’t waste your cover. You should start strong on the cover with a big benefit headline. This draws the eye and gives people a reason to open your brochure and start reading. Use a design or two from your website.
  5. List features and benefits. Features are the characteristics of the product or service you’re selling. Benefits are the explanation of how those features are relevant; they answer the question “What does this mean to me?” Generally, benefits relate to how something will save time, generate money, or solve problems.
  6. Highlight your guarantee. This can reduce perceived risk and remove objections. Potential customers are always thinking, “What if this doesn’t work? What if I don’t like it?” Use a story to depict the most important value added option within the guarantee and add a testimonial.
  7. Include testimonials. Positive remarks from satisfied customers or clients help support your claims and act as proof that your products or services are of high quality.
  8. Add complete contact information. Brochures are often the one-piece people keep or pass on to others. So, add a landing page on your website supporting the brochure. Use similar designs from the brochure and redundant copy. If your company is using social media or wants to test the waters, this is a great time to add another channel or two. It’s never too late for using digital marketing.This is a great opportunity for a visitor to finish the brochure story. Make sure the visitor has an opportunity to act with your landing page. Maybe a game. A true or false test. A quick video, depicting your product in use. Accolades from other companies. The list can be endless but keep away from boredom or too much of a good thing.

Three more ideas on brochures and sales letters:

How to write the perfect sales letter…

5 Ideas to Increase Engagement Using Landing Pages With Direct Marketing

Visuals attract and make the reader pause…

One From Adobe https://blogs.adobe.com/creativecloud/make-a-lasting-impression-with-these-tips-for-designing-a-brochure/?trackingid=8WLD55GN&mv=email
John McWade at LinkedIn Another source for quality design ideas.

Let me know what you think.
The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

 

 The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling

aka: MarketingDoc
800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

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© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

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Time Flies When You’re Having Fun…

but, save some time each day to learn something new.

Yes, it is a better idea if you try it out on a “typical” business day.

On August 7 of this year, I completed 33 years, as a small business owner and an entrepreneur. Throughout the years, I have enjoyed learning and sharing my experience with others.

However, if I had to pick one impression that made these 33 years happen, it was my ability to embrace change. Whether change is good or not so good, it always happens in life, personal or business.

Here are a few ideas that will help you to find a better way to see an opportunity in conjunction with the word change.

  1. Halloween is every day. Your customers get treats and offers to help build a stronger relationship.
  2. Prospects are potential customers which require stronger messages to gain their attention.
  3. Thinking creatively will help you to gain trust and obtain more customer information.
  4. Better customer data leads to better relevant communications.
  5. Using a Direct-2-Customer marketing model increases the likelihood of a two-way conversation with more prospects and customers.
  6. Create a great opening line for face-to-face networking and in your direct marketing toolset. This leads to a stronger awareness with your contacts.
  7. Do you follow a customer’s journey? Make sure you trace their path using your data and analytics.
  8. Customer-centric marketing strategies remind you to learn more about your contacts.
  9. Your call-to-actions need to attract your contacts and teach them to say yes.
  10. The copywriting of your direct marketing message can always be better.
  11. Did I say you can never have too much prospect and customer data?
  12. A CRM is not only for the big corporations.
  13. Learn and use analytics every single day.
  14. Send your marketing message’s direct to customer.
  15. Your response rate will hit double-digits.
  16. Increasing customer conversations, such as in customer service, will increase data collecting for additional personalization and more conversions.
  17. Customer Segmentation and Targeting is one of the best ways to use with personalization and data analytics.

I hope you find a nugget or two from my “short” list. Soon, I’ll have my blog posts, email newsletters articles, articles from Direct Marketing Success, Direct Mail Success, and the On-Target newsletter, put to rest in 2008, special reports, and case studies in our own Library of Direct Marketing.

So, if you desire to learn something new every day, and use it in your goal of attracting more customers, the Library of Direct Marketing is being built just for you.

Let me know what you think.

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

 

 The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling

aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

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© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

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Sometimes it pays not to follow the crowd…

but fortunately for you, it’s your turn to lead.

Here’s how.

Overall, the direct marketing mail business is reporting that the volume of mail pieces is still down. Granted, they may never gain the record volumes of direct marketing mail achieved in the early 2000’s, but smart marketers realize direct mail has advantages which are overlooked by others.

For example, I see this great wisdom – as a sign of better planning and direct mail deployment. The reason for my belief – is a direct marketing strategy used to solve a company’s toughest marketing problems.

The strategy means mailing an optimal amount of mail pieces to reach a company’s toughest prospects who are the best-qualified. In other words, a mailing which includes good, viable, tested, proven, verified, and qualified prospects.

This idea is worth your time in direct marketing planning.

If you are a marketing manager today you are under tremendous pressure to generate results. You may have annual quotas, quarterly goals and an increase in competition.

I hear these challenges all the time from small biz managers and owners. And I say, “you must mail smart.” Eliminate extraneous or questionable prospects from your data base. For example, eliminate people who stopped doing business with you years ago. It means not mailing to customers who generate less profit in a year than you spend to mail to them.

Another shot of reality.

Someone in a Forbes article, said their social media metrics data reminds everyone the social space has a lot of noise. We are living in a disruptive world. Technology is everywhere providing a slew of options and yes, even opportunities.

How much are you willing to pay for unreliability?

Look at the customers in your database. Go to the top of your list and make sure all the customers are in your database. Go to the bottom of your customer list. Determine the future value of the business that’s likely to come from that segment.

Look at your prospect list. Determine how long prospects have been “hanging” around. Are they likely to become a customer within the next year? If not, remove them now and replace them with prospects that better fit your active customer profile.

Direct marketing mail is a great option for you to consider.

Go check out your mailbox or what the mail person drops off at your office daily. Look at an envelope. Today’s mailers know the importance of personalization. As you open a personalized envelope, remember – there’s no competition. Just you and the content. Then consider, almost 40% of promotions received from advertisers, do not interest the consumers.

Summary.

Start to develop a plan for what you will mail, to whom and when. Keep in mind, each individual mailing you do may be smaller than it used to be.

Set priorities. You may have an offer to test. How about another marketing communication channel? Or, dig deeper into your direct marketing and sales analytics.

But in the long haul, you’re reaching more valuable customers and prospects with a greater likelihood for a response.

If you liked this post, here are two other articles you will find helpful.

How to Use and Build the “Other” List…

How to turn your customer list into a dream list…

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

 

 The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling

aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos:

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

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