MarketingDoc

The more you know, the more you'll grow…

This content shows Simple View

Analytics

How to re-think your usage of segmentation and vertical marketing procedures…

and seriously, it’s not that difficult to start now.

I recently finished writing the latest edition of Direct Marketing Success. As I was completing research for this edition, I found marketers are still not embracing the data in vertical marketing and segmenting their contacts within their target markets.

“There are many market segments our company can serve, but frankly, I just need a list of companies who use direct mail, fulfillment or printing.”  Direct Marketing Mail Company President.

So evidently, the market is still wide enough so others can embrace a single digit response rate.

Start simple and have an open mind.

Here is a simple but important suggestion on grading and segmenting your business contacts to help you start building a successful marketing database. I have used these same definitions for years that have contributed immensely to our customers success.

Here are three different segment types you can use to test.

  1. A client provides your company a consistent revenue stream and reaches the 80 percentiles of customers purchasing your services and products revenue.
  2. A customer uses your services or products occasionally but you probably do not get the 80% of their business.
  3. A prospect has the potential to be a customer or a client.

Go ahead and try it now by grading a few of your present business contacts. It’s easier to judge your customers as you determine who is using what services or products with this simple grading analogy. You may even discover a surprise or two along the way about your customers and prospects that can earn you some new revenue.

Now here is where another time saving element comes into play.

How many times have you wanted to do a promotional message to your contacts, or present a special offer, but you want to be careful to whom it was sent to? You wind up agonizing about what to do and eventually, the idea is scraped. And then, all you have is wasted time and money. Knowing who is in your marketing database and what they use or need, greatly reduces the chance of this recurring.

Obviously, there is more to segmentation than the one system described above. But segmenting after you start collecting data and information is more worthwhile than doing it all at once during the initial phase of your marketing database.

You eliminate guesses and wind up building an incredible database that meet many user needs from your company marketing database. Now, the contacts you are communicating with, receive relevant messages and information.

Vertical Markets.

As you to collect contact data and information, take a moment and start thinking about vertical marketing based on your latest data analysis.

Build a vertical market segment in your marketing database. Add the top 20% of total revenue companies spent with your companies. Then determine what vertical market if any, each company represents in your top 20% list.

Now, visualize a few simple assumptions about each contact in your 20% revenue generators list.

Next, return to your marketing segments and see what you may have to add to your database.

  • It provides additional ideas within your segments to possibly add another grouping, making your choices a bit easier to see the bigger picture.
  • Provides simple tracking and placement of information.
  • Addresses scheduling and call backs.
  • You placed a value on your marketing database so it is not considered an expense.

Yes, it’s as valuable, if not more so, than any money-making piece machinery you use on a day-to-day basis. Plus, if something is valuable, people appreciate it and respect it. That’s why it is such an important asset for your organization.

Summary

The biggest downfall is the lack of information and data not entered or entered incorrectly into a contacts file. You need to put one person in charge of the marketing database. This person adds, data, analyzes data and provides information to others based on their need.

It is only when you put your message in front of a qualified prospect that you can go to bed at night and rest easy, knowing that your marketing database is doing exactly what it is supposed to do and is coordinated with your sales team’s best efforts.

That’s the main reason the data portion of your direct marketing mail campaign is so critical. The best offer printed in full color, along with the best headline touting the greatest benefits, is a waste of money when in the wrong hands.

So, now with these vertical markets and segments you have built, consider purchase a CRM or marketing automation tool. You’ll be amazed what other tools you’ll have to go further into building better data.

Let me know what you think.

Need more Direct Marketing Success?

The articles in each issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

 

 The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling
aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: © Capture More customers, background and A glimmer of hope. Stencil. Deposit photos. sticky note, 2012.

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash, Stencil or John Deuerling.

NewLogo

 



How to Use and Build the “Other” List…

and attract more interest and customers.

The simplest, most successful direct marketing strategy starts with a list. We’re not talking about a mailing list here. This is the “other” list – The critically important list of unique elements, features, benefits, and programs that differentiate you and your business from your competitors.

Interested? Here’s where to start.

So, if you don’t already have this kind of corporate identity, we strongly recommend that you get one now. Just go into the closet, shut the door, and make a list of the advantages you offer that outshine those offered by your competition.

Make it a definitive list, too – one that establishes your unique corporate identity. Don’t leave out a thing, no matter how insignificant it may seem to you. That’s because all the little things add up to a big difference.

Then, with your corporate identity list in hand, you know exactly what you need to communicate in every direct marketing message and proposition you deploy.

This exercise can be a game changer.

After all, if you don’t differentiate yourself from the competition, your prospects may see you as just another “pretty face.” Or even worse, they may confuse you with your competitors.

Remember that having your identity list and knowing what to say is just half of the battle. You need to make a commitment to take all-out massive action in the form of a systematic and sequential deployment of marketing materials communicating precisely what makes you better, more desirable and the company of choice.

So, communicate more to new prospects. Take the time to invest in new and better data. After a reasonable time, delete those who never respond and replace them with new names. The world doesn’t stand still. People move, companies move. You need new data just to keep up. In fact, the Post Office reports 20 to 25% of companies and people move every year.

Test it with your present customers.

And, communicate more to existing customers. They are the foundation of your business. You owe it to them to sell them more, tell them more and help them more. You never do a disservice to your customers by selling them more. In fact, you may do a disservice by not telling them about the new models and not telling them about your new services, upgrades and enhancements.

Summary.

Keep in mind that the one thing you can’t afford to do is to wait until your competition starts using their corporate identity list before you start using yours. Now it’s time to get out of the closet and get back to work. You’ll enjoy it more as you complete your new identity.

The articles in this issue of Direct Marketing Success are ready to help you acquire new customers, and get your existing customers to buy more. To get your copy today, click here and enter your name, email address and company.

Thanks for reading. Any questions please post them below.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

 

 

The BEST for your DIRECT MARKETING SUCCESS!!!

Mike Deuerling.

aka: MarketingDoc

800.251.3608 / MD@DMCM.net

    

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos: @ 2335483/stock-photo-3d-checklist, Small check – Anatoly Maslennikov;

© 2007-2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos,      Solid Stock, Unsplash or John Deuerling.

NewLogo



The Road Less Traveled Is A Bonanza For Your Small Biz…

With fewer turns and the result in sight.

Too many decisions. More people in digital marketing realize if a response to a recent advertisement does not meet expectations, cut it, and move on to the next one.

In my world, digital and direct marketing is driven by data. If the data is not analyzed and tested, is the advertiser going to make the same mistake over and over, but hoping for different results? How long will it take before reality sets in, and changes must be made to advertising and marketing?

How did we get here?

Big business, including retail, have enough marketing problems of their own. For example, a day doesn’t go by without us receiving a catalog and other advertisement delivered to our office. I only remember the advertisements that closely meet my needs. Seriously?

When I have the time to check my email, I might see a few products or services I use, but most of the emails go into the trash. Watching network television shows or listening to a radio station? One-third of the time for a one-hour TV show, primetime, are for commercials. A similar advertising schedule is found on your radio dial.

You can’t escape. They know enough about you to make them dangerous.

What about a Small Biz?

A SmallBiz has a variety of direct marketing strategies at their disposal to keep customers buying and away from your competition. For example, the latest in marketing automation, opens the door for a SmallBiz to connect with prospects and use customer data for better marketing advertisements. Look at the Direct2Customer project of ours and you’ll get my drift.

The customers and prospects of a small biz expect better marketing and advertising. So, if your SmallBiz marketing and advertising is acting like BIG business, it can be costly and eventually lead to failure.

Revitalize your Small Biz marketing and advertising.

I assume people in business know a thing or two about Henry Ford. He built cars one way- all black. By comparison, it seems like our world today, revolves around one choice after the next after the next. Often, it contains too many choices.

When it comes to direct or digital marketing solicitations, too many choices will sometime work against them.

For example, many direct and digital marketers will include any number of order options. While every response door seems to be important, too many choices may thrust prospects and customers into pondering over and procrastinating about how they want to order, instead of just acting now.

So, it would be nice if all our sales transactions as simple and straightforward as Mr. Ford’s. No colors, sizes or alternate methods of payment to choose, just black.

Unfortunately, life today is not that simple. Consumers demand options and alternatives in today’s marketplace. A simple question of choice can move the prospect away from a “yes” or “no” response to a “this” or “that.” This is not a new strategy, but it works.

Summary.

Sure, prospects and customers like options, and you want to give them enough to choose from. Give it to them in a way that is easy to follow and makes it easy for them to respond without bogging them down.

Always record options you offered a prospect or a customer. The more data you can extract from a prospect and customer puts your marketing and advertising in the driver’s seat.

Thanks for reading. Any questions please post them below.

Still not sure?

###

Here’s a FREE ONE HOUR OFFER of an MCG-eVal. Visit our Web Site, enter your name and email address and in the message box, tell me why you want a FREE ONE HOUR MCG-eVal.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

Want to learn more about direct2customer marketing and how it can add customers to your QuickBooks?

 

 

Searching for growth? Do you find yourself going in circles? Then quick rowing! There are over 325 posts on #SmallBiz marketing. All educational and informative. See for your self.

Check out are marketing evaluation program specifically designed for a small business.

It’s like having another oar! Better yet, more profit!!!

We’ll examine your present marketing, learn your goals and aspirations, and prepare a detailed report for your company based on your information.  Check it out today!

The BEST to your DIRECT MARKETING SUCCESS!!!

Mike Deuerling. aka: MarketingDoc

 

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

 

 

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos:

Henry Ford Working together–© yurizap and Out of the box thinking, being different, risk taker- vector grap–© smarnad

Thanks for reading. Any questions please post them below.

© 2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo



How to motivate your customers into action…

i.e., spend money and even learn more about them!

The purpose of direct marketing copywriting is to move people toward an action. The more you address the specific human elements that motivate your audience, the greater your chances to move them to action – to make a call, send an email or buy.

So, what moves people? People cannot resist a bargain. People seek pleasure and satisfaction. People like exclusivity. People are looking for proven results. And some are even moved by greed.

People seek to improve themselves.

They want to save time. People seek security and safety. People seek power, stature, and fame, flattery from others and inside information. They are often envious, revengeful and proud.

People want to make money, save money, save time, stay healthy, become more knowledgeable, increase their status, and boost their prestige.

What motivates your customers on a regular basis?

Even if you don’t categorize or profile your customers, I’m sure you know how some customers will respond, and what is their trigger. This is a never-ending list as we all try to understand the human mind and how it relates to purchasing our products and services. Once you start categorizing, you’ll begin to see a broader array of ideas on why your customers buy.

You need not attempt to solve the human condition in every direct marketing piece you write. What you need to do is:

  1. to think carefully about what you are selling,

  2. to whom, and

  3. how best to make them want to act?

Learn the rule of three’s.

These are the three most important questions you should ask your customers. The first question can provide a lot of answers, but limit the answers to three. You’ll also find answers in your accounting materials, shipping receipts and social media. Let’s call this the rule of three’s.

Secondly, build customer profiles in a simple male or female, geography, and age. Ask everybody in your company who deals with customers to check social media such as LinkedIn or Facebook. Additionally, you may find a thing or two studying shipping receipts.

Finally, start examining your direct marketing copy. What type of attraction did you use in the design of your message and make the reader pause? Did everyone get the same offer? Check the analytics to see if there is a measurement.

If you have data results from previous programs or campaigns, compare results. In fact, don’t go beyond the rule of three’s until you feel enough data was collected and analyzed.

It’s a complicated activity and, at the same time, it is easy. Your direct marketing must lead people to consider worthy opportunities to improve their personal situations.

It becomes much easier when you take the time to keep learning more about your customers and provide products and services that exceed their expectations.

Some of those expectations may even be in the preceding paragraphs.

Summary

Another good idea is to send a very short questionnaire to your customers monthly. If there are too many customers start looking at creating a group of customers and divide your customers in groups you can handle. Keep in mind you need customer information.

Thanks for reading. Any questions please post them below.

###

Here’s a FREE ONE HOUR OFFER of an MCG-eVal. Visit our Web Site, enter your name and email address and in the message box, tell me why you want a FREE ONE HOUR MCG-eVal.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

Want to learn more about direct2customer marketing and how it can add customers to your QuickBooks?

 

 

Searching for growth? Do you find yourself going in circles? Then quick rowing!

Check out are marketing evaluation program specifically designed for a small business.

It’s like having another oar! Better yet, more profit!!!

We’ll examine your present marketing, learn your goals and aspirations, and prepare a detailed report for your company based on your information.  Check it out today!

The BEST to your DIRECT MARKETING SUCCESS!!!

Mike Deuerling. aka: MarketingDoc

 

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

 

 

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos, Visual attraction, by Stone tablets web banners @ nucleartrash

© 2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo

 



How to determine your direct marketing program’s response rate…

will keep you very busy and the envy of all your employees!

Imagine a crystal ball that predicts your direct marketing and digital marketing response rate. Talk about real job security!

Unfortunately, when it comes to direct and digital marketing, there is no such thing as “guaranteed response rate.” The crystal balls we’ve seen are not that dependable.

Predicting any type of response rate is difficult. The number of variables that come into play are enormous:

  • Price.
  • Uniqueness of the product or service.
  • Your competitor’s price.
  • What the direct and indirect competitors are doing, and how they are marketing.
  • Your list of contacts and “how clean” is the list.
  • Your creative approach.
  • The seasonality of your product or offer.
  • The image or brand you project in your marketing materials.
  • The offer.
  • The weather.

So, what do you do?

Naturally, you need some indication up front to help you plan before the next marketing project. In the prehistoric era of direct marketing mail, someone thought of the “breakeven point” as a way of validating the likelihood that you can sell what you need to sell.

Here’s a simple breakeven point used by many direct mail marketers.

If an item retails for $100 and costs you $50 to buy or build, that leaves $50 of margin to cover promotion, production, postal rates, and so on.

Next, assume that your direct marketing program, including all list of contacts (customers and prospects), printing, production, such as an offer, creative, postal costs and mail processing using a variety of channels in addition to mail, email, landing pages, website and social media costs you $400 per 1000 messages delivered.

Divide $400 by the $50 from the promotion side of your retail pricing. The answer is eight – eight units per 1000 messages. These eight units represent the number of sales you need to have to breakeven from the 1000 messages you sent.

Is it truly a breakeven point?

So, based on what you know about your company, the industry, the product, the time of year (if seasonal), and so on, does the closing ration seem realistic and attainable? Can you sell eight units out of one-thousand messages sent?

If you lean in the direction of “Yes,” you’re moving in the right direction. Next, determine an initial test of your marketing messages to get a glimpse of what your response rate percentage will be. If you lean in the direction of “No,” rethink your offer, the direct marketing channels used, your cost of goods and sales, and each point within your direct marketing program that may be questionable.

Summary

If you are new to direct marketing, there are other tactical tools, you can add with the various methods above. The more you use can eventually lead you to the goals you have in getting a higher response. Here are a few additional articles you can use to help you develop your own ways to measure and get a better response rate.

ONE.

10 Ways to Catch Big Game… while correctly building a database that works!

It’s a Jungle Out There!

In a jungle of leads, finding the right lead to an eventual sale, takes your lead out of the jungle and into to your database, or what we call Camp Profit.”

It’s a well-known fact that companies that bind the power of client information using data management, improve their direct marketing performance and increase their chances for long-term profitability.

Here’s why.

TWO.

Email service providers can provide many measurement tools that are extremely helpful in your response goal. 

Looking for A Lead Generating System? That lives up to your first-rate expectations? ​

Email marketing, when used with direct mail, can be your lead magnet. ​

The first question that we ask a client was regarding the condition of their email list. The second question, how old is your email list?

Even when using a customer-contact management program or a CRM with an email list, without a strong policy to verify that the email address is updated, is iffy at best. If this is the case, send an email requesting to update contact information. Some people will answer, but your email provider will send you:

  • did not open,
  • forwarded,
  • bounces,
  • spam reports and
  • unsubscribed.

Click to read the article…

THREE.

Easy Testing Tools for Your Direct Marketing Tactics…

For use in email, social, direct mail or any other channels of choice.

One of the reasons direct marketing is recommended to use with today’s many communication channels is the ability to test. Testing allows adjustments to be made creating an increase in your marketing dollars.

While there is a lot of creativity that goes into writing and designing communications, testing should be a careful and disciplined process. Here are a few ideas to ensure that you are testing properly and reaping the rewards of more effective and efficient direct marketing tactics.

Click here for Part One

Click here for Part Two

FOUR.

The Heart of Any Direct or Digital Marketing is More Than a List of Names…

It’s a major element for your marketing success.

Lists grow. Some by duplicate records. Sometimes they grow one record at a time. At other times, they grow because your customers are growing. Maybe you decided on bringing two list together and combining them into one.

When two lists are combined, they bring with them the phenomenon of duplicate records. The costs of two letters or mail pieces going to the same recipient and twice the postage is wasted.

No sooner than the time it takes to reach your mailbox, all digital skeptics reached for their can of “All-get-out traditional advertising” to rid them of all bad marketing thoughts. Am I this naive to assume the digital crowd has lists of buyers, customers and prospects? How do they communicate with their customers?

OK digital geeks, I will not tell on you, so keep reading to learn how to make your lists produce better marketing results.

Click here to read more.

###

Here’s a FREE ONE HOUR OFFER of an MCG-eVal. Visit our Web Site, enter your name and email address and in the message box, tell me why you want a FREE ONE HOUR MCG-eVal.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

Want to learn more about direct2customer marketing and how it can add customers to your QuickBooks?

 

 

Searching for growth? Do you find yourself going in circles? Then quick rowing!

Check out are marketing evaluation program specifically designed for a small business.

It’s like having another oar! Better yet, more profit!!!

We’ll examine your present marketing, learn your goals and aspirations, and prepare a detailed report for your company based on your information.  Check it out today!

Thanks for reading.

Mike Deuerling. aka: MarketingDoc

 

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

 

 

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos, Astrology Blogger or Website© innovatedcaptures and A Fortune Like None Other© robtek

© 2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo

 



Use These Four Effective Direct Marketing Communication Channels, if…

you demand the best response from your #SmallBiz direct marketing!

Four primary channels are recommended within a frequency-based customer acquisition program: direct mail… email… landing pages… and social media to reaffirm the offer and collect better data. (Read previous post, April 5th).

Here’s the strategic game plan:

Strategic Direct Marketing

  • Two-way communicating
  • Clever and relevant copywriting
  • Design and visuals “speak to the reader”
  • A measurable database
  • Testing and data analytics

Strategic Customer-Centric Marketing Communication

  • Listen to, talk to, and understand your customers
  • Share your thoughts and ideas with customers
  • Customers get value added, no cost services
  • Customers are not treated alike
  • Customer data is segmented with targeted profiles

Multi-channel Marketing

  • A great lead generating tactic
  • Better control of message frequency
  • Cross-selling yields a higher response
  • Customers relevant copy create better response
  • Revenue increases with every marketing campaign

Data Management

  • Data analysis and analytics generate ideas
  • Data compiled from a variety of channels
  • Customer segments and updating frequently
  • Relevant messages for each marketing segment
  • A person in charge of marketing makes data decisions
  • Linked to a customer-centric marketing strategy

At first glance, you may think that direct mail and email are not the one-two best channels to reach your consumer. However, look at it this way.

“The percentage of all consumers receiving mail and Internet capability is relatively high. Using both channel options, in your direct marketing program, helps you to collect more customer data when you learn the why and how to capture it.” 

Social media belongs in your marketing communications but in a different light, which we’ll discuss later, but let’s look at the four channels –

1. Direct Mail

When you use the mail, and get a response…

then you mail (or deploy or fulfill) again and they respond again…

while gathering more customer data at each step.

Direct marketing mail is more about making an impact.

“DIRECT marketing mail techniques – copywriting – to design – to the call to action or offer – has everything you need to set the table for a purchase and collect valuable information.”

2. Email

Some see it as a competitor to mail, but it’s another great channel to use with the direct marketing mail channel.

“More people learn first-hand a better response with their email is difficult. Usually the blame can be attributed to a lack of customer data.”

To save your email from ruin, here are a few simple steps to keep you moving forward.

  • A catchy relevant headline in the email subject line adds to the open rate.
  • The design of the email can help to get an open.
  • Try something simple with your present email list. Announce your direct mail campaign a few days before it arrives.
  • Follow up on a direct mail campaign with an e-mail message.
  • Another strategy is to run parallel campaigns.
  • Any list used for marketing communication must be segmented and profiled based on present customers to match to a message.

The points above are a great way to start to create better emails.

3. Landing Pages

Landing pages are a vital addition to direct marketing.

  • Pages give readers the exact information they need to say yes and demonstrate how easy it is to place an order.
  • A landing page, in conjunction with direct mail or email, allows your customers to access web pages that speak directly to them.
  • Pages are a great tool for integrating offline and online messages to increase the effectiveness of your direct marketing campaigns.

“Give the reader a little incentive, or an offer of value, to capture more data. You’ll never have enough data.”

4. Social Media

As people search the internet, enter discussion groups or visitor social media channels, there may be an opportunity to start a relationship. You’ll need to acquire a better understanding how they use these social media channels.

“Your marketing data must determine if these channels are of value.”

If any customers favor one communication channel over another, that adds up for better customer service, then check it out.

Why? Many businesses use social media to assist their customers with customer service.

Summary

Remember, it’s all about catching the “big one”. That’s why it is imperative that a major part of your frequency-based campaign includes active, ongoing lead-generation.

There is nothing more important to keep your business healthy and growing when using these four effective channels.

Once again, information and education is the answer. And that’s often the bait we use to help you identify “big ones” that are ready to bite.

Here’s a FREE ONE HOUR OFFER of an MCG-eVal. Visit our Web Site, enter your name and email address and in the message box, tell me why you want a FREE ONE HOUR MCG-eVal.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

Want to learn more about direct2customer marketing and how it can add customers to your QuickBooks?

 

 

Searching for growing? Do you find yourself going in circles? Then quick rowing!

Check out are marketing evaluation program specifically designed for a small business.

It’s like having another oar! Better yet, more profit!!!

We’ll examine your present marketing, learn your goals and aspirations, and prepare a detailed report for your company based on your information.  Check it out today!

Thanks for reading.

Mike Deuerling. aka: MarketingDoc

 

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

 

 

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos, Work Smart Vs Hard Puzzle Piece Get Job–© iqoncept

© 2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo

 



Quantity vs. Quality…

Which one scores your highest ratings in marketing and advertising?

In the past, having a conversion rate using direct mail, one percent was acceptable. What was the conversion rate number?

First, let’s look at another example. A response rate is an important metric for analyzing a mailing or any other communication channel your customers may prefer. But a high response rate is not always the best goal.

If you’re trying to generate sales leads for a high-dollar service where the contract might be over one million dollars, a single reply that results in a sale might give you a low response rate, but it would likely represent a significant return on investment.

Your goal is not to maximize response but to maximize profit. Direct mailers in the past century would buy more lists to increase their mailing number hoping to get more responses. Hence, the name, junk mail.

Some of today’s digital marketers love telling anyone that listens they have over 200,000 followers. Hence the name, digital flame out.

“Single focused approach, effective utilization of natural skills, creative choices, and self- belief is essential to achieve superior quality.” Famous Quotes, 1 2 3 Website

Profit is a good thing.

So, how do we raise our profit? One of the reasons, direct2customer marketing is recommended, to use with any communication channel, is the ability to test.

Testing allows adjustments which can create an increase to maximize your profit.

While there is a lot of creativity that goes into writing and designing communications, testing should be a careful and disciplined process. This is a great example of the use of science in marketing within our data driven era.

Test one item at a time. 

It may be temptation to test a variety of ideas in every message. If so, it’s impossible to know what element is responsible for changing your results.

For example, if you use a new subject line at the same time trying a new segment, which change will affect your results? By testing only one change per message, you can immediately see what causes your positive or negative results.

If you want to improve your landing page conversions, then use Split testing, better known as A/B testing.

A/B testing involves creating two versions of your landing page that are almost entirely the same but have one specific difference you want to test. For instance, you could A/B test which headline or offer converts more by creating one page with headline or offer A and the other with headline or offer B. Half of your visitors will see version A and the other half will see version B.

Test against your “control.” 

A/B testing can work with any communication channel you want. Even your control can be an email that has proven to be a winner. Once you have a winner, you can test other email messages or formats against it.

This works like a contest, with the old and new competing against each other. If your control wins, you know you should continue using it.

If the challenger wins, you know you might have a new control and should consider emailing the new message or format instead.

While there is a lot of creativity that goes into writing and designing your marketing communications, testing should be a careful and disciplined process.

Summary

The key takeaway is to test one marketing or advertisement message at a time. Plus, check out your analytics for additional campaign insights for maximizing your profit.

So, by now we can assume, it’s quality?

Here’s a FREE ONE HOUR OFFER of an MCG-eVal. Visit our Web Site, enter your name and email address and in the message box, tell me why you want a FREE ONE HOUR MCG-eVal.

Sign up for more #SmallBiz success to receive our monthly email newsletter now!

Teaching and Coaching – It’s what I do.

Want to learn more about direct2customer marketing and how it can add customers to your QuickBooks?

 

 

Searching for growing? Do you find yourself going in circles? Then quick rowing!

Check out are marketing evaluation program specifically designed for a small business.

It’s like having another oar! Better yet, more profit!!!

We’ll examine your present marketing, learn your goals and aspirations, and prepare a detailed report for your company based on your information.  Check it out today!

Thanks for reading.

Mike Deuerling. aka: MarketingDoc

 

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

 

 

Our data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statementclick-free-zone

Deposit Photos.© graffsolution

© 2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo

 



Here’s Another Reason How A #SmallBiz can Kick-Butt with Direct 2 Customer Marketing…

and totally focus on customer need and wants.

Our latest guide has what you need to succeed.   

I read somewhere earlier this week that people fear marketing. Not what they receive, but there is fear in creating a marketing program. I’m not sure if fear is the right word.

Dilbert is well known for his love of marketers like most people enjoy a toothache. Maybe that was not a good example since Dilbert is a comic strip. But the creator, Scott Adams, is right on with his marketing criticism.

Here’s a big picture remedy.

I was taught that a definition of marketing is composed of the four P’s – Product, Place, Price, and Promotion. Today, this is a wide brush explanation of marketing, but the word FEAR is not present in the four P’s. Here is a list of the four P’s as I remember them:

  1. Product – brand name, services, packaging and warranties.
  2. Place – distribution, channel and physical.
  3. Price – compared to similar products and services.
  4. Promotion – Advertising, personal selling (sales), public relations, branding, and packaging.

Which P is the one every person fears at one point in their business life? If you said promotion, you are correct.

Now, let’s look at each tactic of marketing promotion and see if we encounter FEAR. Promotion is comprised of 1) communication, to and from, and 2) many uncontrollable variables. No matter how you mix up theses four P’s, the customer is in control of the buying opportunity. Failure to see that, creates fear. So, does creating a promotional campaign.

Why fear.

Direct marketing techniques and knowing what customers like, are very useful to have in today’s marketing tactics of promotion. Ever wonder why someone didn’t make a purchase? Here’s how a direct marketer thinks.

Buying decisions are not made though reasoning and logic, but through the lens of wants, needs, interests, joys, “fears,” hopes, expectations, and regrets. Beyond the basics of water, food, shelter, clothing, and warmth, virtually everything people buy is based on fulfilling an emotional desire. Once you touch people emotionally, reasoning and logic are used merely to confirm a buying decision.

So, what are the specific wants people do have? To start with, people want to acquire things they don’t have enough of. That certainly can be a good reason, and depending on the product or service there’s that 4-letter word again: FEAR!

There are many more in this article located on our website, “The direct marketer’s menu of 49 Emotional appeals… and how to use them!”

The art of marketing.

Since marketing and advertising is an art and not a science, there are more ways to fail. When someone reads your advertisement, the copywriting must attract their attention.

The copywriter hands off the copy to the designer. The designer must remind the readers that they started reading the clever copy and is now mulling it over. “Then BAM” the designer hits pay dirt with a very clever design.

The knockout blow was the created offer from copy and design! The offer was too good to pass up. To a marketer, the advertisement was a success to some, but not all.

Experts who track these marketing and advertising methods remind us, on average the reader of your message gives it about eight seconds. The answer is a yes, no or maybe.

Today’s technology is giving marketers a multitude of ways of tracking, analytics to learn more each time a customer responds and a slew of channels to reach their intended audience. You can never have too much data, but you need a data detective to work the data and offer marketing a few new ideas.

Customer-centric marketing.

Customer-centric is about as close to a science you can get to in marketing. Talking with customers, using surveys, measuring customer satisfaction, learning spending patterns and even face-to-face interviews are at the forefront of marketing success.

Bigger vs littler?

Last week I wrote about the fortune 500 companies really starting to like digital marketing. Slinging their advertisements over the worldwide web, they hope something sticks.

SmallBiz cannot afford Big Company’s budget for marketing and advertising. Plus, slinging never works well within a #SmallBiz.

If you are a #SmallBiz, direct 2 customer marketing is a great choice. Combining direct and customer-centric marketing strategies is a great advantage. The more people in your company involved in marketing, the fear factor diminishes and the result is knowing more about customers and prospects.

And that is a good thing.

Teaching and Coaching – It’s what I do.

DocTake4WebWant to learn more about direct and customer-centric marketing strategies and how it can add customers to your QuickBooks?

I call this learning experience, “All Marketing is Direct to your Consumers.” I present my marketing methodology that I have used over my career. On the landing page, there is a (1)short, (2)medium and (3)large journey to take. There are many examples, ideas and techniques of the direct marketing to aide in your learning. To feel the full impact of this cta-learn-moremarketing methodology, take each journey in order. Start now by clicking on the Admit, Journey One. Then send me an email or call (800-251-3608) with your questions. Be sure to ask how to get your present marketing evaluated for free!

Check out are marketing evaluation program specifically designed for a small business.

Reach out now. New lower priced offers!

We’ll examine your present marketing, learn your goals and aspirations, and prepare a detailed report for your company based on your information.  Check it out today!

Thanks for reading. I hope to see you on a journey.

Mike Deuerling. aka: MarketingDoc

Marketingeval_logoV3

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.  New year, new lower mcg-eVal rates.

Need more information on direct and customer-centric marketing? Sign up today for our monthly email, All Marketing Is Direct.

click-free-zoneOur data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statement

© 2017 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo

 



Plug into the Direct Marketing Machine…

and watch your response rate hit double digits.

In fall of 2001, Direct Mail Success, lead article was simply, “Plug into the direct marketing mail machine.” Here is a version of this article. As you read there are certain elements that have or will occur in 2017.

Think of direct marketing and mail as a machine.

The machine manufactures sales, inquires, responses, orders, inbound contacts, qualified prospects, customers and so on.

It’s not a complicated machine. As a matter of fact, it’s quite simple and efficient. At one end, you load in your sales goals, marketing knowledge, competitive data and experience.  Then, at various points along the way, you add an appropriate mixture of design, copywriting, headlines and various hardware technologies ranging from folding, inserting, inkjet addressing and carrier route sorting to personalized addressing and data processing.

Turn it on!

When you flip the switch to on, the machine churns a bit and begins to manufacture things called “responses.

Like any other machine, it’s not perfect, but it will be in the future. Sometimes, it seems a little hard to start. At other times, it seems to run a bit bumpy – to need some fine tuning. However, once it is up and running, it will work reliably for a long time – manufacturing responses until, for whatever reason, you press the stop button.

When well maintained…

The direct marketing and mail machine did a consistently predictable job. In fact, the more use of the machine, the more it remained in tune, humming along, manufacturing one response after the next.

And talk about reliability. It’s downright amazing. When you use the machine for direct marketing and mail, every week, it produced a predictable number of responses every week.

When you use the machine for direct marketing and mail every month, it produced a predictable response every month.

When the article was written, direct marketing and direct mail was used as an advertising system by literally every small and large company. In fact, it produced the largest volume of mail ever sent. Now direct mail is a channel of communication used in conjunction with other advertising channels, better known as multi-channel communication.

A great name for the direct marketing mail machine of today would be a combination of the strategies of direct and customer-centric marketing. Best known by our group as “Direct-to-Customer Marketing.”

Back to 2016.

What we have now. Machine wise, there is presently a variety of machines in automation and processing used by direct mail processors. When the mail is turned over to the United States Postal Service, there is a variety of mechanization, such as parcel sorting, optical character reader (OCR), and someone named MERLIN to get the mail delivered to the right address and the right person.

What we presently have for better response.

Let’s look at the following graphic. Surrounded by a multitude of people are two strategies highly touted by many marketing experts. Direct marketing and customer centric-marketing. The strategies guide us to learn as much as possible about customers and what information you can get from prospects.

A word of caution. When there is a break in the machine, such as when the collected data is not correctly processed and/or not added into a CRM or marketing automation, expect a poor response. For example, if there were originally 500 customers in this picture, you may have 500 people each preferring something different. Tedious maybe. However, good data brings good results.

Moving to the next illustration.

The next Infographic, what we call 4by4 Communicate, is a good example of today’s direct marketing platform.

Please note that the re-appearance of direct marketing and customer-centric marketing strategies. They are noted for the relentless pursuit of prospect and customer data. What do we see in the middle circle? The oil keeping both strategies running at full speed – Data Management. Simply, this is comprised of analytics for learning a customer journey and using what you learn from the data for better personalization directly back to the customer.

In addition, there are the communication channels of direct mail, email, landing pages to capture more information and social media. Use the channels of communication preferred by the customer.

Finally, the schematic, of the present machine.

As you build your machine, customer data is always changing, because customers change their preferences more frequently. Direct marketing alerts us. Customer-centric marketing will tell us if the customers communication channel change, the customer has altered the product needs or even uses the product in a rather unique way.

As you travel down a better marketing path, you will learn what works well for your company. You live it and learn. Change is always in the air. When you and your company use change to your advantage, marketing is fun again.

That, more than anything else, will always keep us marketers on our toes and ready to react, to help, whatever the customer needs from us.

Learning and Coaching – It’s what I do.

DocTake4WebWant to learn more about direct and customer-centric marketing strategies and how it can add customers to your QuickBooks?

I call this learning experience, “All Marketing is Direct to your Consumers.” I present my marketing methodology that I admit_onewebhave used over my career. On the landing page, there is a (1)short, (2)medium and (3)large journey to take. There are many examples, ideas and techniques of the direct marketing to aide in your learning. To feel the full impact of this cta-learn-moremarketing methodology, take each journey in order. Start now by clicking on the Admit, Journey One. Then send me an email or call (800-251-3608) with your questions. Be sure to ask how to get your present marketing evaluated for free!

Check out are marketing evaluation program specifically designed for a small business.

We’ll examine your present marketing, learn your goals and aspirations, and prepare a marketing plan for your company based on your information.  Check it out today!

Thanks for reading. I hope to see you on a journey.

Mike Deuerling. aka: MarketingDoc

Marketingeval_logoV3

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

Need more information on direct and customer-centric marketing? Sign up today for our monthly email, All Marketing Is Direct.

click-free-zoneOur data policy: Short meaning. Any data shared with us, stays with us. Complete Privacy Statement

© 2016 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

NewLogo



Direct Marketing to One Customer at A Time…

Poof,means using the right type of personalization to contribute in making the sale.

Rarely, when a direct marketing solicitation arrives, does the family – or the entire office staff – gather around your communication, read it aloud, and applaud together. This is why it’s important to remember that when it comes to direct marketing, you’re really only talking to one person at a time.

While you may naturally think of your customers as a single large group, each of your customers sees himself or herself as an individual. A solicitation written to “Dear Customers,” “Dear Friends,” or “Dear Homeowners,” rob familiarity from your entire solicitation. Poof!

If your personalization methods are not up to speed…

Personalization assumes that you know something about the people to whom you are mailing. It can be an effective way to keep customers coming back, but be careful how you use personalized direct marketing, especially in the mail.  When you presume too much too soon –– what we call “presumptuous personalization” –– you could do more harm than good. Poof! Poof!!

Here’s a simple and safe strategy.

PersonalizationUse a greater amount of personalization for customers who have purchased from you before. After all, you talk (or write, listen, email) to them and they talk (or write, listen, email) to you.

However, if you have online shoppers, they may have similar demographics, psychographics, and behaviors. You can create groups or segments of online shoppers and visitors that are both significant and manageable. For example:

  • male or female, as who makes or uses the purchase,
  • uses a debit or credit card,
  • is a homeowner, condo owner or an apartment dweller,
  • a specific age group,
  • geographical location and so on.

Using data analytics can open your eyes to what customers are actually doing.

If you are unsure on the amount of personalization to use, test for relevance.

Today’s customers demand that the products and information they are presented with be relevant. How do you feel when a company you frequent sends you a direct marketing promotion with offers and recommendations for products that have nothing to do with previous purchases you’ve made or with the profile you’ve shared with them?

It’s time to do your homework.

Nothing drives a shopper away faster.

In summary, avoid “presumptuous personalization” until that door is opened a little more by the customer. Yes, it takes time, but not as much time or money as it takes to get a new customer. Poof Poof Poof!

Another post you’ll like is “three powerful ways to grab more customer personalization!

 – OR –

How to Get the Answers for Your Most Burning Customer Questions… that drives more marketing information you need about your customers and prospects!”

Want to learn more about us and how our approach to learning marketing services can work for you and your organization?

 Take our All Marketing Is Direct to Customer journey today.

Marketingeval_logoV3

Don’t procrastinate, eValuate.

At times, some of the smallest changes in your small biz marketing, have the greatest impact.

Need more information on direct and customer-centric marketing? Sign up today for our monthly email, All Marketing Is Direct. 

Or, grab a free copy of Direct Marketing Success today!

CoachingDMS LOGOV10

Orange-buttonWeb

DocTake4Web

© 2016 by the Marketing Communications Group, Inc. All rights reserved worldwide. No part of this publication may be stored in a retrieval system, transmitted, or reproduced in any way, including but not limited to digital copying and printing without the prior agreement and written permission of the publisher. Photographs are purchased from such companies as I-Stock, Windows Clip Art, HubSpot, PhotoPin, DepositPhotos, Solid Stock, Unsplash or John Deuerling.

 




top